Customer Success Coordinator
Posted Updated
Description
- You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term growth
- You will work alongside the President, business development, marketing, product, software development, and funding analyst team. You will support our growth in both the US and Canada by keeping clients happy and spotting opportunities early
- Lead onboarding and training for new clients so implementation goes smoothly and adoption lasts
- Act as the day-to-day contact for clients, build trust, learn their needs, and document what you hear
- Flag growth and upsell opportunities to the sales team
- Work with sales, marketing, and product to improve retention across the customer journey
- Log client activity, follow-ups, and leads in our CRM
- Support product demos and presentations led by the business development team
- Help research and attend industry events and webinars
- We are looking for a motivated, proactive, early-career professional to own the day-to-day relationship with our clients
- A first-time participant in the Youth Employment Program
- A post-secondary graduate
- A Canadian citizen or permanent resident
- Under 30 years old
- Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and part-time work count)
- Fast learner, empathetic, energetic, curious about technology, with a good sense of humour
- Post-secondary degree or diploma with a strong grasp of technology
- Interest in sales and business development, with an entrepreneurial streak
- Bilingual, with strong oral and written communication