Customer Success Associate

• This is an opportunity for someone early in their career who wants real ownership of enterprise relationships from day one
• You’ll join Samaya’s customer success team, working directly with analysts and portfolio managers at some of the largest banks, hedge funds, and asset managers in the world, helping them bring Samaya into their day-to-day research and diligence workflows
• You’ll own relationships from onboarding through renewal, and you’ll thrive here if you’re curious about how AI is reshaping financial services and want to build credibility with sophisticated buyers early in your career
• Run regular customer touchpoints to collect feedback, support onboarding, and confirm satisfaction
• Track usage and account health to flag risk early and surface opportunities to deepen adoption
• Support day-to-day relationships across a book of enterprise accounts, working with users and stakeholders on how they apply Samaya in their research and diligence workflows
• Partner with sales on pre- and post-sales work, including pilots and onboarding
• Route customer feedback to product and engineering, translating it into concrete input on the roadmap
• Travel to customer sites as needed to support relationships in person

Benefits

• Health: Comprehensive health insurance, including medical, dental, vision and short-term disability
• Wealth: Support for your long-term financial wellbeing, with 401k (US) and enhanced pension (UK)
• Rest: The ability to rest and recharge as needed, with unlimited PTO
• Flexibility: A hybrid work environment (typically, team members spend a minimum of two days in the officer per week)
• Travel: Travel to other locations is encourage to foster team cohesion and maintain Samaya’s unique culture
• Equipment: Equipment allowance to create your ideal work setup

• 2+ years of front-office experience, ideally in capital markets, at a bank, hedge fund, or comparable firm
• Strong communication and presentation skills, comfortable running a room or a demo
• Comfortable owning ambiguity
• Based in (or willing to relocate to) New York
• Prior customer-facing, sales, or client-relationship experience