Customer Success Architect

• Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience
• Customer Success Architects are responsible for making sure that our customers are meeting their objectives
• They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers
• CSA supports multiple post-sales roles including GTM, Support, & Product
• Sigma champion and product expert, customers will look to you for advice and expertise
• Advisor to our customers on technical best practices including
• Sigma best practices and patterns
• Performance and tuning
• Security including SSO, team organization, and row-level security
• Embedded and API access
• Related data products like CDW, ETL, and catalog tools
• Capture product feedback from customers and engage with the product team to improve our product roadmap
• Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
• Cultivate customer references for the marketing team
• Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success
• Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions
• Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes

Benefits

• Competitive pay: Competitive salaries aligned with market rates—because we value your experience and contributions.
• Flexible Schedule: Work in the way that suits you—Sigma supports flexibility in how and when you work best.
• Health, Dental & Vision Insurance: Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) Plan: Plan for your future with our 401(k) offering.
• Bi-annual Hackathons: Make, create, innovate—hack alongside peers twice a year.
• Unlimited Time Off: Recharge when you need—no limits on vacation days.
• Health & Wellness: Support for your overall well-being. We offer Carrot Pro, Wellhub+, Rightway, and OneMedical.
• Parental Leave: Paid leave to welcome new family members.
• Unagi Scooters: Zip to work on us with Unagi scooter benefits provided for free!
• Daily Lunches, Office Snacks, Coffee: Good vibes and great taste—lunch provided daily through DoorDash, unlimited snacks, coffee, tea, Celsius, and more!
• Professional Development & Career Growth: Clear career progression paths and room to grow into leadership, Support for conferences, L&D, and career growth.
• Commuter benefits
• Lunch reimbursement
• Pension with 3% match

• Experience implementing production business intelligence solutions
• Customer relationship skills
• Bachelor’s degree in computer science or related field or equivalent technical experience
• Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
• Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
• Experience with database concepts
• Familiarity with JavaScript and Web Development is a plus
• Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
• ETL experience
• Ability to work remotely full-time with up to 50% travel (eventually)
• Experience at a SaaS company or with cloud architectures
• Experience with data analytics business use cases
• Startup experience