Customer Success Advisor
Description
Company
is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.
's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
Position
The Customer Success Advisor (CSA) is a pivotal role within Websupport and serves as the trusted first point of contact for our customers. Acting as a small business expert and online presence specialist, you will go beyond traditional customer support to build meaningful customer relationships, understand business needs, and help customers unlock the full value of our products and services. Through consultative conversations and expert guidance, you will contribute directly to customer success, retention, and business growth.
Responsibilities
Facilitate business discussions and recommend solutions across a broad range of customer needs through email, chat, and phone channels.
Build trusted relationships with customers by understanding their goals, challenges, and opportunities.
Guide customers through inquiries and requests, providing tailored solutions and escalating complex issues when necessary.
Deliver a world-class customer experience during every interaction.
Advocate for customers by bringing forward their feedback and helping drive continuous improvements.
Provide expert recommendations on company products and services, helping customers maximize their online success.
Participate actively in training and development initiatives to strengthen both technical and customer-facing skills.
Support the onboarding and development of new colleagues.
Collaborate closely with internal teams to ensure customer needs are resolved effectively.
Contribute to process improvement initiatives and support broader team objectives when required.
Profile
Customer-centric mindset with a genuine passion for helping customers succeed.
Excellent communication and interpersonal skills with the ability to build trust and rapport.
Strong active listening and problem-solving abilities.
Ability to understand customer needs and recommend appropriate business and technical solutions.
Comfortable handling multiple priorities in a fast-paced environment.
Collaborative, proactive, and adaptable approach to work.
Solid understanding of how digital products and services can support small businesses.
Strong interest in technology and the IT industry.
Solution-oriented mindset with a desire to continuously learn and grow.
Previous experience in customer service, customer success, sales, account management, or a similar customer-facing role is considered an advantage.
Right to Work
At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we can't support relocation packages or visa sponsorship.
Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
ESG
At , we are committed to building a sustainable and responsible business. We strive to create a positive impact through responsible environmental practices, social responsibility, and strong governance, helping both our employees and customers build a better digital future.