Customer Strategy Director

• The role of a Customer Strategy Director at Cresta is a senior-level position where you’ll partner externally with Cresta’s largest and most strategic customers as well as cross-functionality internally with Cresta’s Sales, Professional Services and Customer Success teams
• You’ll own delivering the strategy and vision for the partnership, iterative deployment planning, and communicating the expected value of the solution over time
• Customer Strategy Directors have a deep understanding of Customer Success principles, value realization fundamentals, and enterprise sales acumen
• You’ll serve as a trusted advisor to our most strategic customers, influencing C-suite decisions and guiding enterprise-wide transformations using Cresta’s AI solutions
• You would own the creation of a compelling long-term strategy, with Sales and with the Customer, which will serve as the blueprint for several Post-Sales teams to follow to achieve big wins
• Act as a strategic thought partner for enterprise customers, aligning Cresta’s solutions to executive-level goals and contact center objectives
• Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value
• Partner with customer executives and Cresta account teams to ensure proposed solutions support key initiatives such as cost efficiency, revenue growth, and customer experience improvement
• Own the positioning and sale of Cresta’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model
• Lead the scoping and resourcing process to define the right services modules, team composition, and deployment plan based on customer goals, complexity, and timeline
• Present tailored implementation strategies to executive and program stakeholders, including delivery milestones, governance, and customer responsibilities
• Partner with internal teams across Professional Services, Sales, and Customer Success to ensure tight handoffs and long-term success
• Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance)
• Define KPIs and track Cresta’s impact across performance, operational, and financial metrics
• Guide customers on how to leverage Cresta’s insights to take action and scale impact
• Coach internal teams on customer-centric value messaging and success planning
• Develop assets such as playbooks, frameworks, and executive readouts to scale Cresta’s strategic approach

Benefits

• Weekly lunch & learn
• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us

• If you enjoy leading strategic customer engagements, conducting strategic planning for SaaS products, have world-class consulting skills, and are comfortable working across multiple stakeholders, then you might be a great fit
• Has extensive experience in large scale enterprise software implementations and complex use cases
• Deep understanding of business value creation, change management, and/or consulting methodologies
• Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment
• Experience managing and advising on large scale programs with many stakeholders and dependencies
• General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business
• Experience designing and interpreting Statements of Work to meet Enterprise customer needs
• Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems
• Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI