Customer Service Representative (Yishun)
Posted
Description
Responsibilities
- Assist the sales team in achieving their goals
- Ensure smooth operations within the sales department.
- Provide administrative, organizational, and operational support to the sales team to enhance their efficiency and productivity.
- Collaborates closely with various internal teams, such as logistic, customer service, and finance, to ensure seamless coordination and customer satisfaction.
- Respond to customer inquiries promptly, either through email or phone calls, addressing their queries, providing product information, and guiding them through the sales process.
- Maintain and update sales records, customer databases, and relevant documentation. Track sales performance metrics, generate reports, and assist in analysing data to identify trends and opportunities.
- Utilize the Customer Relationship Management (CRM) system to manage customer information, track interactions, and update sales-related data.
- Provide administrative support to the sales team, including scheduling deployment of machines and managing customer requests etc.
- Work closely with the internal cross function team to address customer inquiries, resolve issues, and ensure overall customer satisfaction.
- Participate in sales training sessions and workshops to stay updated with product knowledge, sales techniques, and industry trends.
- Identify areas for process improvement within the
sales support function and propose actionable solutions to enhance
efficiency and effectiveness
- Any other ad-hoc duties as assigned.
Requirements
- Excellent communications skills
- Hardworking and meticulous with positive attitude
- Good time-management skills
- Fast learner and ability to work in fast-paced environment