Customer Service Operator
Description
Position Overview
Located in Horsley Park, you will join a team of warehouse operators, where you will perform a key frontline role that supports both customer service and operational efficiency within the Fulfilment Center. This position is responsible for providing a high level of service to customers while ensuring accurate order processing compliance including forklift operation – loading and unloading trucks.
Why you will LOVE working at Knauf Australia!
$32.00 - $34.00 hourly rate + super
Mon-Fri 6am-3pm with no weekend or Public Holiday work
Yearly Pay Review
Free onsite parking
Benefits of working at Knauf Australia!
14 weeks Parental Leave (primary carer)
Access to corporate discounts including Health Insurance, Gym Memberships and trade discounts
Career Development and Training opportunities
About the Role
As a Customer Service Operator, you will report to the Trade Store Manager, where you will be responsible for undertaking all administration tasks and direct customer service both over the phone, via E-mail and face to face.
Some tasks as part of this role include:
Serving customers face-to-face, via email and over the phone
Administration duties including data entry and email management
Picking & packing customer orders
Record and report any customer complaints to the Trade Store Manager via Knauf's complaint and customer procedures
Assist with stocktake/inventory counts process to ensure accurate inventory records are maintained
General warehouse duties and housekeeping when required
About You
Full and Unrestricted Australian working rights – We do not offer visa sponsorship of any kind (including offers of employment)
Valid Police Check
Strong administration experience
Be physically fit and comfortable with manual handling
Successful completion of pre-employment medical
Experience using Microsoft office is essential
Skills Experience
Prior experience within the Distribution & logistics Industry is highly desirable
Experience using SAP
Valid forklift licence is highly desirable (or willingness to obtain)
About Us
Knauf is one of the world’s leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools.
With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.
Next Steps
If you would like to be considered for the position, please click "apply” and Shortlisted applicants will be contacted by a member of our talent team.
Please note, applicants must have entitlements to work in Australia. As part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants
We are committed to celebrating diversity and creating an inclusive environment. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Please let our team know if we can adjust our recruitment process to support your accessibility needs.