Customer Service Executive (Johor, Malaysia)

• Contacts and customer relationship activity are updated in the Salesforce CRM system.
• Contract management and quotation/agreement preparation
• Respond to client questions and requests for relevant information
• Set up a courier or collaborator to collect samples, monitor sample testing, and reporting.
• Plan the delivery of the goods or the sample kit.
• Projects preparing invoices for the accounting team
• When the job is finished, submit the application for an invoice to the account.
• Admin works and assists the sales team by completing out forms, creating reports, and preparation for meetings, presentations, trade exhibitions, etc.

Requirements:

• Possess a foundation in business and an understanding of business procedures
• Superb member of the team
• Demonstrated ability to communicate and possess a strong command of both written and spoken English
• Possess strong presentation and communication abilities; be able to communicate both internally and externally
• Capacity to operate autonomously by organising and arranging one's own tasks
• Self-driven and proactive
• Capable of multitasking
• IT literate, having worked with CRM systems, Microsoft Office, Excel, etc.
• Extensively organised
• Effective time management and prioritisation of tasks
• Capable of embracing and implementing the "team before self" mentality