Customer Service Agent (Investment & Pension Products)
Posted Updated
Description
- Quickly become an expert for our Investment and Pension products and processes, you are the contact person for our customers
- With your communication skills, you independently handle customer inquiries by phone and in writing, in German as well as in English
- You work closely with other colleagues from our Customer Service support teams and other Raisin departments and stakeholders
- You inspire with your friendly and open manner and our customers feel in good hands with you, which contributes to customer enthusiasm
- You professionally handle inquiries regarding the account opening, the investment and pension offering up to basic tax issues
- You contribute to making the use of our platform a positive customer experience
Benefits
- Visa & Relocation Support
- 1,700 EUR Training Budget
- Free Choice of Hardware
- Beginner German Classes
- Food & Drinks
- Flexible working hours, home office and 28 vacation days
- Company Pension Scheme
- Team Events
- Subsidised Urban Sports Club Membership
- You are interested in complex topics and in modern finance and capital markets
- Strong communicators who want to help customers via telephone with words and deeds are also welcome
- You speak German at C2 level, both written and spoken and have a good command of English
- Professional experience in customer service is desirable, regardless of industry
- You have good IT skills (especially Google Workplace, Zendesk)
- You are located in Berlin or Hamburg, ready to work from the office minimum twice a week
- You have high expectations of your work and maintain an overview even in hectic times
- You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities
- Additional language skills, such as Dutch or Spanish are not required, but a big plus
- You are eager to learn and keep yourself updated on the latest developments and changes in processes