Customer Service Advisors (Mortgage & Loans, S1, Homes Direct, Servicing)
Posted Updated
Description
- Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible
- This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference
- Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management
- Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation
- Our Homes Direct (Servicing) team in Glasgow are looking for Customer Service Advisors to join us , working 35 hours per week , on a rota’d basis Monday to Friday 08:00am - 18:00 pm and Saturday 8am - 14:00pm (with a day off in lieu)
- If you have a passion for customer service and are looking for a role which allows you develop a career doing what you love, then please read on
- By joining our team, you’ll benefit from the best of both worlds: the flexibility of a hybrid role and the advantages of being part of a collaborative office environment
- As a Customer Service Advisor, you’ll bring energy, empathy, and professionalism to every interaction. Whether you’re helping a customer secure their dream home, supporting them with their mortgage, or answering loan queries—no two conversations will be the same
- We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
- Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, you may have the opportunity to support via Live Chat too
- Encourage customers to embrace digital services, giving them more flexibility in how they interact with us
- Build strong relationships by taking ownership and resolving queries at first point of contact
- Keeping our customers and the bank safe, by identifying vulnerability and detecting potential fraud
- Ensure all information is accurately captured and compliant with policies
- Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring
- The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- The ability to thrive in a fast-paced environment, and adapt to change. (Preferred)
- A passion for delivering outstanding service, listening to customer needs and providing great outcomes (Required)
- Excellent attention to detail, ensuring policies and regulations and quality standards are followed. (Preferred)
- Extensive computer and numeracy skills, having the ability to navigate multiple systems at once (Required)
- Excellent verbal and written communication skills (Required)