Customer Operations Specialist
Posted Updated
Description
- Infinite Machine is hiring a Customer Operations Specialist to deliver an exceptional ownership experience while supporting day-to-day customer service, order fulfillment, and warehouse operations
- This is a hands-on, customer-facing role. You’ll be a primary point of contact for our customers, helping resolve questions and technical issues, coordinating repairs, and ensuring timely follow-up. You’ll also support order fulfillment, inventory management, vehicle deliveries, and basic service activities
- You’ll work closely with our Vehicle Operations team to keep daily operations running smoothly and improve our processes as we grow
- Manage day-to-day customer communications across email, chat, phone, SMS, and in-person interactions
- Troubleshoot customer issues, coordinate service and warranty requests, and ensure timely resolution and follow-up
- Maintain accurate customer service records and meet targets for response times, resolution times, and customer satisfaction
- Coordinate local vehicle deliveries and pickups using a company-owned truck
- Fulfill customer orders, including picking, packing, shipping, and coordinating deliveries of vehicles, accessories, and replacement parts
- Receive, organize, and track inventory, maintaining accurate records and an organized warehouse
- Support service operations, including vehicle check-in, parts preparation, basic inspections, assembly, disassembly, and repairs
- Follow established procedures while identifying opportunities to improve customer experience, operational efficiency, and internal processes
- We’re looking for someone who enjoys helping people, is highly organized, and is comfortable working with tools and physical products
- Comfortable working across software systems and learning new tools
- Valid driver’s license and ability to drive a company-owned truck in the NYC area
- Experience in customer service or another customer-facing role, with excellent written and verbal communication skills
- Strong problem-solving skills, good judgment, and a customer-first attitude
- Highly organized, detail-oriented, and able to manage multiple priorities independently
- Ability to work full-time, on-site in Long Island City
- Strong mechanical aptitude and comfort using basic hand tools and following technical procedures
- Willingness to perform hands-on warehouse work, including lifting up to 50 lbs and independently loading and unloading vehicles using appropriate equipment
- Experience working in a startup or fast-growing company
- Experience with bicycles, motorcycles, electric vehicles, or other mechanical products
- Experience with customer support platforms, e-commerce fulfillment, or inventory management systems