Customer Onboarding Manager

• We are seeking a passionate German-speaking Customer Onboarding Manager to join our Customer Operations team
• You will manage the end-to-end onboarding of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor
• We’re looking for someone who can continue the momentum created by Sales and keep driving value throughout the onboarding phase of the customer journey
• The Customer Onboarding Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers
• You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives
• You will be responsible for the successful onboarding of new customers
• Utilize strong project management skills to ensure onboarding projects are completed on time and to a high standard
• You will become an expert in our product and apply a hands-on approach to platform configuration and onboarding
• Gather requirements and configure customer accounts as per their needs
• Consult with customers to provide information about how to best use our platform for their business
• Develop strong customer relationships that promote customer retention and loyalty
• Work cross-functionally to ensure our customers have an incredible experience!
• Work with our payments team in implementing payment solutions both online & in-venue for new & existing customers

Benefits

• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns… you name it. We’re willing to make it happen!
• Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
• 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
• 401(k) Plan
• Team member Assistance Program to proactively support our team’s health and well-being, access to coaching, education modules, weekly webinars, and more
• Claim up to $120 work-from-home expenses per month
• Free Medical Insurance
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
• Individual learning and development budget plus genuine career growth opportunities as we continue to expand!

• No formal minimum on years of experience - a couple of years in an onboarding-type role is a good fit
• Someone who keeps it real and is always genuine
• Tech-savvy and pick up new systems quickly, with exceptional problem-solving abilities and a proactive, solution-oriented mindset
• Strong project manager, excellent communicator, and highly organized
• Process-driven mindset with a focus on efficiency and scalability
• Customer-facing onboarding experience - training and implementation background preferred; deep technical depth is not required
• Multi-industry SaaS experience is valued; relevant backgrounds include Customer Success, Implementation, or Onboarding
• Strong time management and resource management skills, with high attention to detail
• A bar raiser with a great work ethic and passion for being challenged
• Fluent in German (required) - this role supports our growing customer base across Germany
• Experience in the leisure & attractions industry is a bonus!
• Comfortable with a rapidly changing environment and adapting to evolving processes
• Self-motivated and comfortable working autonomously; able to manage multiple projects and prioritize effectively