Customer Care Representative (English & German Speaking, 1 year Fixed Term Contract)
Posted Updated
Description
- Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave!
- This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email
- The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with highly engaged teams
- Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email
- Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc
- Act as a product expert, maintaining a well-rounded understanding of our website, features, stockists and products
- Communicate with management to escalate problems and recommend resolutions to better our consumer experience
- Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team
- Monday - Friday, 8:00 am - 5:00 pm BST
- ~1 year fixed term contract, remote (required to be based in the UK)
Benefits
- Strong Company Culture
- Career Growth Opportunities
- Employee Discount
- Competitive Health Benefits
- Self starter and multi-tasker, while remaining responsible and detail-oriented
- Excellent written and verbal communication
- Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
- Willingness to work between flexible shift schedules to support live channels as needed
- Ability to resolve inbound inquiries across channels with high empathy and customer engagement
- Physically based in the UK for the full length of contract
- Must be a team player
- Fluency in German and English
- Passionate about helping others and finding solutions
- Ability to summarize and escalate issues quickly and concisely
- Experience working in omnichannel CPG organizations
- Familiarity with ecommerce and CRM platforms (Shopify, Zendesk), best practices and industry at large
- Trilingual (English, German, French)