Customer Care Center Manager
Posted Updated
Description
- Manages Customer Care Center in Korea addressing commercial and logistics support requests, performing outbound sales activities and leads generation.
- Provides leadership to achieve Customer Care Excellence objectives regarding customer satisfaction and revenue generation activities.
- Implements processes or tools in order to improve customer care operations efficiency thru all media channels, ensuring the team is effective and efficient.
- Implement global processes, company policies, guidelines and tools in order to improve customer care operation through all media channels
- Act as the Single point of contact for internal and external communication.
- Collaborate with Zone/country management team and other departments
- Responsible for reporting, budget management, evaluation and planning developments.
- Serves as a change associate during implementations
- Ensures coaching activities for CCC are happening at appropriate frequency.
- Measures and communicates the business impact of coaching activities related to customer experience. #LI-JL2