Customer Account Manager (Strategic · West)

• We’re hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers
• You’ll guide them through every stage of their journey – from adoption to expansion - driving measurable business impact and long-term success
• This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank
• We’re seeking candidates based in a major metro area with convenient access to a major airport
• Preferred locations include the San Francisco Bay Area, New York City, Los Angeles, and Seattle
• Candidates based in the San Francisco Bay Area or New York City are required to follow a hybrid schedule
• Candidates based in Los Angeles or Seattle may work remotely
• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats
• Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes
• Develop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth
• Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning
• Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value
• Run proactive engagement cadences including QBRs, success check-ins, and executive reviews
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion
• Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting

Benefits

• Every HackerRanker gets a MacBook Pro, monitor, mouse, and keyboard
• We invest in your professional development and provide annual funding for L&D courses
• Your well-being is our top priority. We offer access to numerous mental health resources throughout the year
• Bring your besties to HackerRank – and get paid when they join the team
• We offer comprehensive health plans and cover 100% of premiums for some plans
• You have the chance to share ownership of the company with employee stock options
• Wherever you’re located, we have programs to help you prepare for retirement
• We offer special benefits to ensure you’re engaged and set up for success while working remotely
• Need a new office chair? We offer a monthly stipend to support the tech setup of your choice
• We offer generous PTO plans for you to rest or treat yourself to the vacation of your dreams
• Work from home, the beach, or wherever you’re most productive as long as your tasks get done
• Enjoy company-wide days off and Limited Meeting Fridays to relax and recharge

• Bring 5+ years of SaaS enterprise account management experience, ideally in fast-scaling environments
• Be energized by building long-term partnerships more than short-term wins
• Combine product mastery with a keen sense of business impact, connecting the platform to customer value
• Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes
• Stay resilient through challenges and seek to understand customers’ goals, industry shifts, and opportunities to create value
• A background in driving multi-product adoption or leading high-growth, customer-centric initiatives
• Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations
• Balance empathy with execution by understanding customer pain points while driving tangible business results
• Own outcomes end-to-end and thrive in fast-moving, high-accountability environments
• Manage multiple enterprise accounts with precision, balancing structure, transparency, and consistent delivery
• Communicate and collaborate effectively, simplify complex ideas, engage confidently across audiences, and bring customer and internal teams together around shared goals
• Build trust and credibility with Fortune 500 customers, becoming a long-term advisor who drives strategic and measurable outcomes
• Treat excellence, speed, and impact as non-negotiable

• Application:
• It starts with your application. If there’s a fit, our Talent Acquisition (TA) team will reach out to learn more about you, your experience, and what you’re looking for. For technical roles, this stage may also include a technical assessment that reflects the kind of problems you’d solve here
• Pro tip:
• Read the job description closely. We design them to be self-selecting, so apply if you see a real match
• We look for people who’ve shown impact and longevity in past roles
• Step 2:
• Evaluation:
• Next, you’ll meet the hiring manager and future teammates in interviews designed to understand how you think, solve problems, and collaborate. You’ll also complete a HackerValues interview. Depending on the role, there may be a leadership interview for manager roles and/or a presentation round where you walk us through a project or proposal
• Be concise but go deep
• Spend time with our platform: try a challenge, explore, and get a feel for the mission
• Step 3:
• Offer:
• After interviews, we review feedback across all scorecards to make a thoughtful decision. If there’s a strong match, we’ll extend an offer. For roles based in Santa Clara or Bangalore, we provide relocation support for you and your family
• Use this stage to make sure the role is right for you, just as we’re making sure you’re right for the role