Customer Account Manager (SMB)

• We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank
• In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience
• You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members
• Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience

Benefits

• Every HackerRanker gets a MacBook Pro, monitor, mouse, and keyboard
• We invest in your professional development and provide annual funding for L&D courses
• Your well-being is our top priority. We offer access to numerous mental health resources throughout the year
• Bring your besties to HackerRank – and get paid when they join the team
• We offer comprehensive health plans and cover 100% of premiums for some plans
• You have the chance to share ownership of the company with employee stock options
• Wherever you’re located, we have programs to help you prepare for retirement
• We offer special benefits to ensure you’re engaged and set up for success while working remotely
• Need a new office chair? We offer a monthly stipend to support the tech setup of your choice
• We offer generous PTO plans for you to rest or treat yourself to the vacation of your dreams
• Work from home, the beach, or wherever you’re most productive as long as your tasks get done
• Enjoy company-wide days off and Limited Meeting Fridays to relax and recharge

• This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations
• You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support
• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals
• You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience
• You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment
• Are a Captain - you enjoy owning the customer relationship and championing their success
• Believe in long-term partnerships and being the trusted advisor for your customers
• Strong written and verbal communication skills, with the ability to explain concepts clearly
• You will thrive in this role if:
• Familiarity with HR Tech, recruiting tools, or developer-focused products
• Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams
• A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met