CRM Project Manager

You will oversee project execution from initial delivery handoff through completion, ensuring consistent communication, effective governance, and high-quality outcomes. Your responsibilities will include:

• Serve as the primary client contact following the pre-sales handoff, leading engagements, facilitating meetings, and managing stakeholder expectations.

• Lead multiple small- to medium-sized projects with low to moderate complexity, or manage a higher-complexity project on a fully allocated basis.

• Develop and maintain project plans, track milestones and allocated hours, and oversee budgets and delivery progress.

• Communicate project status, risks, issues, and dependencies clearly to clients and internal stakeholders.

• Coordinate cross-functional teams, including architects, developers, consultants, data analysts, and lifecycle strategists, ensuring alignment with project objectives and delivery standards.

• Identify discrepancies between discovery requirements and signed Statements of Work (SOWs), assess scope and assumption gaps, and propose structured resolutions, including Change Requests when needed.

• Own execution across the five core delivery phases: Onboard, Discover, Design, Develop, and Deliver, ensuring that milestone exit criteria are met.

• Manage client escalations effectively, involving senior internal stakeholders when additional support or decisions are required.

• Provide actionable feedback to project team members and, where applicable, support their professional development through direct leadership.

• Monitor team capacity, resource availability, and cross-functional dependencies to anticipate delivery challenges and mitigate risks.

• Maintain standardized project documentation and governance tools, including RAID logs, Decision Trackers, JIRA boards, and shared repositories.

• Follow established PMO processes, contribute feedback and recommendations for continuous improvement, and support consistent project management practices.

• Communicate service capabilities and value propositions to clients while contributing to practice development, thought leadership, training, and industry events.

• Stay informed about project management methodologies, professional development opportunities, and relevant market trends.

Requirements

The ideal candidate combines strong project management expertise with experience delivering CRM and enterprise platform solutions. You should be comfortable managing client relationships, coordinating multidisciplinary teams, and taking ownership of complex delivery processes. Key qualifications include:

• At least 5 years of relevant project management experience in CRM and enterprise platform implementations or CRM managed services.

• Strong organizational, planning, and time-management skills, with excellent written and verbal communication abilities.

• Experience managing multiple projects simultaneously or coordinating projects involving several workstreams.

• Proven ability to collaborate with cross-functional teams and manage relationships with diverse internal and external stakeholders.

• Experience organizing and facilitating structured project kickoffs, discovery workshops, stakeholder meetings, and formal SOW gap reviews.

• Ability to oversee small, cross-functional teams, monitor resource capacity, and proactively manage risks, issues, and dependencies.

• Strong understanding of project lifecycle management, scope alignment, milestone tracking, and delivery governance.

• Familiarity with JIRA or comparable project management platforms and the ability to maintain clear, consistent project documentation.

• Ability to learn independently and pursue relevant professional certifications, accreditations, and platform credentials.

• Flexibility to work hours aligned with the NAMER region, with priority given to Eastern Time (EST).

Additional qualifications that are considered an advantage:

• Certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or Salesforce Administrator.

• Experience managing vendors and integrating third-party partners into project delivery.

• Advanced proficiency in project management tools, including complex JIRA workflows and reporting.

• Strong cross-cultural communication skills and experience working with geographically distributed client teams.

Benefits

• Annual salary range of $70,000–$85,000 USD.

• Comprehensive medical, dental, and vision insurance with full coverage.

• Generous paid time off (PTO).

• 15 company-wide holidays.

• 401(k) retirement plan with company contributions.

• Paid parental leave.

• Work-life balance and a strong emphasis on employee well-being.

• Career development opportunities in an innovative and evolving industry.

• Opportunities to pursue entrepreneurial initiatives and grow professionally within a global network.

• An internationally diverse and inclusive workplace, supported by employee resource groups and ongoing diversity, equity, and inclusion initiatives.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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