Client Success Manager

• As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek
• You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise
• This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment
• Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
• Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment around strategic priorities
• Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
• Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
• Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, and industry exposure
• Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
• Travel to client events as needed (up to 25-30%) to support client engagement
• Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions
• Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
• Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations
• You’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you’ll get to attend marquee sporting events and concerts
• You’ll be part of a team that values commercial impact, not just operational excellence
• You’ll collaborate closely with peers in CS and across the company
• You’ll get exposure to leadership, both at SeatGeek and with client execs
• You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed

Benefits

• Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
• Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
• Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
• Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
• Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
• Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.

• Bachelor’s degree preferred
• Strong communication and presentation skills; you can simplify complexity and speak both client and product
• Willingness to travel to client locations and events regularly (~25%-30%)
• Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data
• Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations
• 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus
• Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
• Collaborative mindset with a “one team” approach to working cross-functionally
• Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
• Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus