Client Success Manager
Posted Updated
Description
- Madhive is currently seeking a Client Success Manager to join its growing team based out of NYC
- This is an incredibly exciting time to join the Client Success Team at Madhive. We’re partnering with our Media, Agency, and Brand direct clients to create and scale the best in class, TV-first solutions in the market. The Client Success team is directly responsible for the company’s retention revenue and growth goals
- Truly own and drive retention and growth for your book of business
- Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs
- Own the customer journey from onboarding to renewal
- Drive existing customer net revenue retention and increased adoption and improve customer health
- Work cross functionally to advocate for a customer first mindset across all business decisions
- Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction
- Serve as the escalation point for assigned clients to resolve questions
- Monitor campaign performance and enable optimizations to meet metrics for delivery and KPIs
- Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings
- Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client
- Prepare for and lead Executive Business Reviews
Benefits
- 401(K) Matching
- Company Equity
- Retirement Plans
- Performance Bonuses
- 100% Company-Covered Health Insurance
- Dental Benefits
- Vision Benefits
- Generous Maternity and Paternity Leave
- Paid Holidays
- Unlimited Vacation
- Free Lunch In-Office
- Commuter Benefits
- The ideal candidate is fluent in the current ad-tech ecosystem, understands the opportunity before us to transform it, and can balance delivering short and mid-term client goals while staying the course to own or transform parts of the market longer term
- Ad Operation Experience preferred
- Bachelor’s Degree in Marketing, Advertising, Business or Stats preferred
- Experience working cross functionally with other departments
- Takes an innovative approach to problem solving
- Strong communication skills, working with key stakeholders internally and externally
- Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers
- Ability to project manage, prioritize and articulate issues to management when they arise
- Data-savvy with strong excel skills, comfortable converting data into actionable items for specific tasks or broader narratives to tell a story
- 4+ years of experience in a similar Client Services role