Client Success Manager (Legal)

• The Client Success Manager, Legal is an individual contributor on Intapp’s Client Success Legal Industry team, responsible for driving adoption and solution optimization across a tier of accounts
• You will proactively guide clients to unlock the value of their investment in Intapp products. This role is a generalist across Intapp’s product suite with depth of expertise in Intapp Compliance domain in law firms
• Success in this role turns clients into long-term partners — firms that are fully realizing their Intapp investment, expanding what they do with the platform, and influencing peers in their markets. The Client Success Manager operates as a trusted advisor to client stakeholders and serves as the voice of the customer internally to our product and account teams
• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value
• Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale
• Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices
• Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite
• Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organizational needs
• Reinforce and expand knowledge of Intapp’s product portfolio, competitive landscape, and industry dynamics on an ongoing basis

Benefits

• Time away: In addition to generous paid time off, we recognize most major regional holidays.
• Flexibility: Intapp provides a highly flexible work environment to help employees successfully juggle work, wellness, and personal obligations.
• Wellness: Wellness is about being healthy and balanced in all areas of your life. We provide medical benefits for you and your family that offer quality, flexibility, and value.
• Saving and investing: We offer a variety of savings and investment programs to help you plan for the future and reach your financial goals.
• Family: We strive to be a great place to work for those with families. Benefits like paid parental leave, including adoptive leave, make it easier to take time off to welcome your new addition.
• Growth: We offer a variety of trainings and opportunities to help you increase your knowledge, build new skills, and take charge of your career.

• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations
• Exposure or experience with Intapp Compliance domain in law or professional service firms is beneficial
• Resourceful problem-solver with results orientation and strong time management discipline
• Ability to build product proficiency quickly and continue learning new solutions over time
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs
• Bachelor’s degree required
• Strong consultative and communication skills: ability to listen carefully and influence
• 5+ years of experience in client success serving professional services firms in the legal industry
• Experience in a publicly traded, growth-stage software company
• Experience with customer success or engagement platforms used to trigger and track outreach at scale
• Experience across Intapp’s broader product suite, or equivalent enterprise software in the professional services space
• Familiarity with professional services firms, ideally law firms, and how they operate