Client Success Manager
Posted Updated
Description
- We are looking for a Client Success Manager to ensure the long-term success of our clients in North America
- This candidate will be responsible for achieving the sales retention and revenue growth, as well as increase conversion and enhance customer satisfaction set forth by management
- The client success manager will be responsible for developing long-term relationships with his/her portfolio of assigned clients connecting with key business executives and stakeholders
- The client success manager will provide clients with strategic insights based on their performances and market data trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to the clients’ needs
- Responsible for the international eCommerce sales growth and client retention all while balancing world-class client satisfaction results
- Develop a trusted advisor relationship with key accounts, mainly with C-levels
- Manage analytics and reporting to provide more visibility into international business performances and growth opportunities to
- Improve eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needs
- Actively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accounts
- Work with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisions
- Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term success
- Monitor the execution of the account plan and take corrective actions as needed
- Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data
- Ability to work effectively as part of a team and independently
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Creative and able to adapt quickly to change
- Strong organization and time management
- Strong written and verbal communication skills
- Proven track record of exceeding expectations
- Strong analytical skills
- Bachelor’s Degree preferred, MBA an advantage
- Strong business and financial experience
- 2+ years’ experience
- Ability to effectively solve problems
- Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
- Proven abilities to manage multiple accounts at a time