Client Success Enablement Manager

• In this role, you’ll help design and deliver engaging learning experiences that equip our Client Success teams with the skills, knowledge, and confidence to succeed
• You’ll work closely with CS leadership and cross-functional partners to turn business priorities into practical training, resources, and development programs that make a real difference in how our teams engage with customers
• Reporting to the Director of Revenue & Client Enablement, this is an ideal opportunity for someone who has experience in Client Success and is ready to take greater ownership of programs, content, onboarding, and stakeholder relationships
• You do not need to have done everything before. We are looking for someone with a bias to action who is data driven, curious, results-oriented, and has exceptional interpersonal and relationship-building skills
• Support the development and execution of global CS enablement programs focused on consultative discovery, value realization, strategic account management, executive engagement, retention, and growth
• Turn complex information into clear, practical, and engaging learning experiences, including live in-person and virtual training sessions, interactive workshops, role plays, and certifications
• Create and maintain customer-facing frameworks, talk tracks, meeting guides, account planning resources, coaching tools, and AI workflows that help reps engage customers more strategically
• Design, manage, and deliver CS onboarding programs, including role-based learning paths, practical application, and certification
• Partner with CS leadership to identify performance gaps, gather field insights, and translate business priorities into targeted enablement initiatives
• Help reinforce new behaviors after training through manager coaching resources, peer learning, call reviews, practice activities, and ongoing inspection
• Partner with Product Marketing to support the rollout of product launches, new capabilities, and go-to-market initiatives through training facilitation, communications, and seller resources
• Bring recommendations, identify opportunities to improve the learner experience and CS effectiveness, and communicate progress, risks, and decisions clearly
• Track program participation, content engagement, learner feedback, skill development, and other indicators of effectiveness. Use data and qualitative feedback to recommend improvements
• Bring recommendations, identify opportunities to improve the learner and seller experience, and communicate progress, risks, and decisions clearly

Benefits

• Offices in cities across the world
• Professional growth stipend
• Diversity and inclusion programs
• Company outings and volunteering
• Health and wellness initiatives
• Stock option plan
• Transportation benefits
• Exclusive perks and discounts
• Stocked kitchens and happy hours

• AI curiosity and proficiency. Including being comfortable using AI to automate workflows, or building new AI workflows to improve sales processes
• Intellectual curiosity and the ability to quickly learn new products, industries, systems, and commercial concepts
• A proactive mindset and willingness to take ownership
• Experience partnering across multiple stakeholders and cross-functional teams
• Strong project management and organizational skills, with the ability to manage multiple workstreams and follow through on details
• Approximately 2–4 years of relevant professional experience, including experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field
• Experience in a B2B sales or customer-facing organization, preferably within SaaS, advertising technology, marketing technology, digital media, or another complex business
• Ability to build trusted relationships and work effectively across functions, roles, and levels of seniority
• Strong communication and facilitation skills, with the ability to make complex ideas easy to understand and deliver sessions that are interactive, relevant, and memorable
• Prior experience in a customer-facing role, including Customer Success, Account Management, or Sales
• Exposure to consultative selling, value-based customer engagement, account planning, or customer success methodologies
• Experience with Salesforce, Clari, Highspot, learning management systems, or similar tools
• Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising
• Experience creating or maintaining training materials, onboarding resources, playbooks, or internal communications
• A clear and engaging communication style, with the ability to make difficult concepts approachable and bring energy to both virtual and in-person training