Client Success Associate (Navigation)

• As a Client Success Associate, you are the client’s primary point of contact for day-to-day operational matters and are responsible for overseeing these tasks through resolution
• The Client Associate acts as the liaison between clients and cross-functional internal teams, such as service delivery partners, eligibility coordinators, and benefits specialists
• Excellent communication skills are required to ensure we understand our clients’ needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders
• Client Success Associates will establish and maintain professional relationships with clients, which will include face-to-face/virtual meetings, effective written and telephonic communication, active listening, and comprehension skills
• Additionally, Client Success Associates maintain high-level client service by executing accuracy, responsiveness, reliability, and professionalism in all interactions
• Client Success Associates will demonstrate excellent client service through resourcefulness and a high level of initiative
• Responsibilities will include managing the resolution status of routine to complex requests related to our clients’ business requirements
• Issue Tracking and Resolution – Engaging internal departments/tools and client resources, such as submitting data analytic tickets and analyzing prebuilt reporting dashboards, to resolve outstanding operational issues, while providing meaningful updates to the client
• Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcomes
• Engaging Appropriate Resources—Discuss information at varying degrees of complexity and at varying stages of progression, and engage internal or client resources that are best appropriate to drive issue resolution
• Work Within Deadlines and Client Guarantees – Drive to resolution promptly and ensure all Client Performance Guarantees are met

Benefits

• Competitive compensation
• Health Savings Account
• External learning and career development panels
• Hybrid in-office culture and commuter benefits at our NYC HQ
• Full medical, dental, and vision insurance
• 401K

• Ability to work independently within a fast-paced environment with quick turnarounds
• A minimum of 3 years of work experience. Experience in healthcare is a plus
• Excellent organizational and time management skills
• A bachelor’s degree is required
• Excellent written and verbal communication skills
• Strong attention to detail and follow-through
• Working knowledge of Excel and other Microsoft Office applications
• Ability to analyze, interpret, and develop solutions effectively