Client Success Associate

• This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team
• You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Client Success
• Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
• Focus on accuracy and timeliness while building loads for our customer account(s)
• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network
• Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
• Communicate with customer contacts proactively when a shipment will be delayed
• Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer
• Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities
• Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication
• Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service
• Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate
• Prioritize exceptions by working with the Carrier team to provide timely updates to customers
• Proactively work with management to determine any potential concerns for aging for your customer

Benefits

• Employee referral bonus program
• Relocation assistance no matter where you’re moving from
• Competitive compensation packages
• Excellent benefits
• Matching 401(k) plan
• Two floating holidays in your first year
• Professional development tools
• Leadership development programs

• Polished communicator with exceptional interpersonal skills, both verbal & written
• Able to take verbal/written instruction and execute with confidence
• Fast-paced and able to multitask in a high-pressure environment
• Bachelor’s degree in a relevant field of study preferred
• Proven demonstration of commitment and work ethic in a school or work setting
• You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments