Client Success Analyst

• The Client Success Analyst will handle client inquiries while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable skills working among an enthusiastic team in London, UK. The analyst will ensure all high priority issues are addressed in a timely and efficient manner
• Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
• Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
• Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients

Benefits

• Time away: In addition to generous paid time off, we recognize most major regional holidays.
• Flexibility: Intapp provides a highly flexible work environment to help employees successfully juggle work, wellness, and personal obligations.
• Wellness: Wellness is about being healthy and balanced in all areas of your life. We provide medical benefits for you and your family that offer quality, flexibility, and value.
• Saving and investing: We offer a variety of savings and investment programs to help you plan for the future and reach your financial goals.
• Family: We strive to be a great place to work for those with families. Benefits like paid parental leave, including adoptive leave, make it easier to take time off to welcome your new addition.
• Growth: We offer a variety of trainings and opportunities to help you increase your knowledge, build new skills, and take charge of your career.

• An undergraduate business, computer science degree or other related degrees
• Superior troubleshooting, evaluative, and technical problem-solving abilities
• Competency with Windows OS and Microsoft Office suite required
• Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality
• Strong written and verbal communication skills, and be able to work effectively in partnership with clients
• Two plus years Client Success or Technical/Product Support experience required
• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
• Strong organizational skills and is an effective planner
• Experience with Zendesk & SQL is a plus!