Client & Research Success Manager

• Swayable is looking for a Client & Research Success Manager to help enterprise clients turn research into stronger messaging, creative, and marketing decisions
• You’ll serve as a strategic advisor to leading brands and agencies, developing pre-testing programs, guiding adoption, and partnering with sales to drive renewals and expansion
• You’ll join our Client & Research Success team, which owns client relationships and connects client needs with product development
• We’re a collaborative team that invests in professional growth through regular feedback, shared goals, and hands-on support from one another
• Own relationships with a portfolio of enterprise clients, building trust with brand, marketing, and insights teams through strategic guidance and regular engagement
• Develop strategic pre-testing programs that connect Swayable’s capabilities to each client’s business goals, creative process, and key marketing decisions
• Guide clients through research design, test execution, and results interpretation—turning findings into clear recommendations for stronger messaging and creative
• Help clients get more value from Swayable by identifying new use cases, recommending relevant capabilities, and translating client needs into actionable product feedback
• Partner with sales on pitches, bringing brand and research expertise to demonstrate how Swayable can address a prospective client’s specific challenges
• Drive adoption and ongoing usage by making Swayable a core part of clients’ decision-making processes and demonstrating the impact of their testing programs
• Collaborate with sales on renewals and expansion, identifying growth opportunities and building a clear case for continued investment across your client portfolio

Benefits

• Full healthcare coverage with no employee contribution required
• Generous PTO and parental leave
• 401K
• Opportunity to support some of the most important storytelling and social change campaigns in the world
• Commission structure
• Equity options

• A collaborative mindset and comfort learning quickly in a fast-paced startup environment
• Clear, confident communication and presentation skills, with experience contributing to client pitches or strategic presentations
• Strong analytical and quantitative reasoning skills, with experience using Excel to interpret and synthesize data; Python is a plus
• An understanding of how brand, marketing, and insights teams work, with the ability to connect research to their goals and decisions
• Strong project management skills and attention to detail, with the ability to independently manage multiple client priorities and deliverables
• Familiarity with research methods and statistics—or a demonstrated ability to learn them—and the ability to explain findings to nontechnical audiences
• A consultative approach: you ask thoughtful questions, solve problems, and translate complex information into clear, actionable recommendations
• College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
• 2+ years of client-facing experience in research, consumer insights, brand strategy, consulting, account management, or related fields