Client Engagement Specialist (Dow Jones Risk Sales)
Posted Updated
Description
- Manage all renewal aspects of the relationship with a defined set of customers, retaining existing contract revenue within existing buying centers and supporting new sales into these accounts
- Liaise with internal teams to ensure clients’ business needs are consistently met and support successful renewals
- Own the retention strategy for assigned strategic accounts by building and executing a renewal plan
- Provide monthly reports to the manager highlighting high-risk renewal accounts and strategies to turn them around
- Ensure appropriate customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
- Oversee the renewal lifecycle, from pricing and contracting to invoicing and client support, ensuring customer concerns are addressed efficiently
- Support new sales into existing accounts to maximize customer return on investment with Dow Jones
- Build a strong understanding of customers, including their business groups, industries, needs, decision-makers, and the competitor solutions they use
- Act as an internal conduit for client feedback and competitive intelligence to Dow Jones Product, Content, and Marketing teams
- Identify opportunities to increase revenue within assigned accounts through up-selling and potentially cross-selling, and work with the sales team to pursue them
- Maintain accurate and appropriate client records in the company’s systems
Benefits
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- Financial rewards for well-being activities
- ClassPass fitness and wellness membership
- Exceptional written and verbal communication skills
- 2–4 years of proven success in customer engagement or sales
- Excellent project management and organizational skills, with keen attention to detail
- Proven ability to multitask and adhere to tight deadlines in a fast-paced, collaborative environment
- Proficiency in English, French, and German
- Proficiency in the Microsoft Office suite and Google Drive
- Bachelor’s degree or equivalent experience