Client Delivery Manager

• Our team combines deep expertise in medicine (Harvard, Mt. Sinai, Mass General, UCSF) and technology (MIT, Google, DeepMind, NVIDIA, Stripe, Meta) — and we’re looking for exceptional people to join us as we scale
• We’re hiring for a Client Delivery Manager on the Counsel team, reporting directly to the VP of Client Delivery
• This foundational role will tackle complex cross-organizational work, collaborating heavily across our Product, Operations, Engineering, Marketing, and Clinical teams to launch and grow our client programs
• This opportunity is made for a true builder; you’ll run new processes, solve complex problems with creativity, and help design a repeatable approach across our diverse portfolio
• Implement and launch the project end-to-end from kickoff through go-live, surfacing risks to the critical path early, keeping cross-functional workstream owners accountable, and representing the client’s voice across our internal teams
• Create cross-team alignment that drives complex problems to resolution quickly, communicating with clarity to every level of the organization and adjusting your approach based on the audience
• Manage our front-line stakeholder relationships, working hand in hand with leaders from the largest brands in our industry, flagging new risks and opportunities as they emerge, managing project scope, and predicting client needs
• As the expert on both Counsel and our client, establish the path to build from an early market entrance to a high-volume care delivery program

Benefits

• Significant opportunities for broad ownership and professional development
• Equity
• 401K
• Unlimited PTO
• Comprehensive healthcare, vision + dental
• Parental leave

• A track record of running complex, cross-functional projects and keeping them on schedule
• Comfortable using rich data sources to tell a story. You can navigate a dashboard, build visualizations, and identify emerging trends and risks
• Startup grit.You’re energized by ambiguity and willing to write the playbook instead of waiting for one
• 5+ years in a client-facing role healthcare a healthcare setting, including direct work with C-suite executives and enterprise brands
• A strong working understanding of the care delivery lifecycle