Client Account Manager

• We are seeking a talented and driven Client Account Manager to join X’s world-class team of media professionals, where you will play a pivotal role in building our business with advertisers and their agencies
• In this role, you will collaborate with Fortune 500 clients to develop and optimize impactful advertising campaigns, leveraging X’s innovative platform to drive results and foster meaningful connections
• Collaborate with Fortune 500 advertisers to understand their objectives, recommend best practices, and develop effective, high-impact advertising campaigns
• Educate and consult clients on how to leverage X’s advertising products, sharing best practices to create and execute successful campaigns
• Execute, optimize, and analyze advertising programs using internal tools and dashboards to maximize performance and results
• Resolve campaign issues promptly and effectively, identifying and implementing process improvements to enhance efficiency
• Manage contracts and renewals, supporting the Sales Finance team with payables and collections to ensure smooth operations
• Provide actionable feedback to product and tools teams to help scale and improve X’s advertising platform
• Mentor new team members, fostering a collaborative and high-performing team culture as the organization grows
• This is an in-person role based in New York City, NY (onsite)

Benefits

• Health and wellness: Comprehensive health insurance including medical, dental, vision, and disability coverage
• Life and family: Life and AD&D insurance and fertility benefits to ensure our team’s well-being and peace of mind
• Flexible vacation: We work hard but avoid burn out. Take time off when you need it
• Visa sponsorship: We support international talent with visa sponsorship to join our team
• 401(k) plan: Retirement savings plan to secure your financial future

• Ideal candidates are creative, proactive, and passionate about X’s mission to become the trusted global digital public square, empowering open discourse and unlimited interactivity through exceptional client relationships
• Proven skills in managing large customer relationships, navigating conflicts, and guiding groups to effective business decisions
• Excellent communication and presentation skills, with strong attention to detail and a proactive approach to resolving issues
• Strong understanding of the digital marketplace and the competitive landscape in which X operates
• 3+ years of experience managing digital marketing programs for advertisers or their agencies
• Track record of translating marketing objectives into measurable results, with experience optimizing campaigns by analyzing performance and adjusting key drivers
• Bachelor’s degree (BA/BS) or equivalent relevant experience
• Demonstrated ability to create, develop, and enhance customer relationships, driving trust and collaboration
• Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision
• Experience working with Fortune 500 advertisers or agencies in verticals such as retail, technology, or media
• Familiarity with X’s advertising products and the broader social media advertising ecosystem
• Proven ability to mentor or onboard team members in a fast-paced, high-growth environment
• A passion for X’s mission to protect freedom of speech and foster open public discourse
• Strong analytical skills, with experience using data to drive campaign optimization and strategic decisions
• A sense of humor and adaptability to thrive in a dynamic, mission-driven organization