Client Account Manager (SMB)

• We are hiring an SMB Client Account Manager to own a portfolio of small- and medium-sized advertisers and their agencies. You will act as a trusted advisor: uncovering business goals, recommending X advertising products and best practices, executing and optimizing campaigns, and driving measurable growth
• This role blends hands-on campaign management with strategic relationship-building and a bias toward action in a fast-moving environment
• Own a portfolio of SMB advertisers: understand growth drivers, identify opportunities and risks, and build plans that help clients meet or exceed their goals
• Consult clients and agencies on X advertising products, campaign setup, targeting, creative, and measurement; educate them on best practices so they can succeed independently and with our support
• Execute, optimize, and analyze campaigns using internal tools and dashboards; turn performance data into clear recommendations and adjustments
• Conduct outreach and regular business reviews to strengthen relationships, surface new opportunities, and improve results
• Identify key stakeholders at each account and help shape their digital marketing plans around X
• Resolve campaign and operational issues quickly; flag process gaps and feed insights back to product and tools teams
• Support contract, renewal, billing, and collections processes in partnership with Sales Finance
• Collaborate with the broader sales team to align on priorities, share learnings, and deliver a consistent client experience
• Mentor newer teammates as the team scales

Benefits

• Health and wellness: Comprehensive health insurance including medical, dental, vision, and disability coverage
• Life and family: Life and AD&D insurance and fertility benefits to ensure our team’s well-being and peace of mind
• Flexible vacation: We work hard but avoid burn out. Take time off when you need it
• Visa sponsorship: We support international talent with visa sponsorship to join our team
• 401(k) plan: Retirement savings plan to secure your financial future

• Ideal candidates are proactive, analytically minded, and comfortable working with limited supervision while collaborating across sales, product, and finance teams
• Proven ability to build and grow client relationships, manage multiple accounts, and navigate competing priorities
• Solid understanding of the digital advertising landscape and competitive platforms
• Bachelor’s degree or equivalent practical experience
• Experience translating marketing objectives into campaigns, then optimizing them using performance data
• 2–3+ years in digital advertising, sales, marketing, media account management, or consulting (agency or client-side)
• Demonstrated ownership, attention to detail, and ability to work independently in a small, high-pace team
• Strong written and verbal communication and presentation skills; comfort speaking with business owners and marketing leads
• Direct experience managing SMB or mid-market advertisers and hitting growth or revenue targets
• Familiarity with social/platform advertising products (X Ads a plus) and how they fit into a broader media mix
• Ability to use data and questioning to uncover insights, handle objections, and build compelling recommendations
• Experience mentoring or onboarding others in a growth-stage environment
• Passion for X’s mission around free speech and open public conversation, plus comfort in a dynamic, high-ownership culture