Channel Account Executive

• Figure is a leader in the real-estate secured small business (SMB) finance space by enabling business owners to acquire secured funding in the fastest and most cost-efficient manner: tapping their home equity with a Figure HELOC. We are searching for a partner success associate to activate key Independent Sales Organization (ISO) and financing broker relationships
• You will be responsible for ensuring SMB leads seamlessly flow through Figure’s funnel. On a day-to-day basis, this means ensuring ISO/broker partners are able to easily submit financing opportunities to Figure and that small business owners are provided a best-in-class borrower experience
• This is a revenue-generating, originations-focused role – and ideal candidates will have a strong background in partner relationship management, sales, and customer service
• ISO/Broker sales & success:
• Master Figure’s products and our value propositions to SMB partners
• Build strong relationships with key partners while serving as primary day-to-day point of contact
• Manage the application pipeline throughout the day – identifying the highest-potential leads, coordinating with partners, and funding deals
• Address daily inquiries, via email and phone, from ISO/broker/lender partners
• Educate partners on Figure’s partner technology stack and digital borrower application process
• Provide high-value program and product feedback across the Figure organization to consistently improve our SMB go-to-market
• Ensure compliance with regulatory requirements and company policies across all ISO/funder activities
• Program development:
• Support the pipeline development and partner onboarding processes
• Establish and track key internal and external performance indicators (e.g. conversion/approval rates, best practices, etc.)
• Optimize partner performance – including creative testing, payout optimization, and performance analysis
• Contribute to partnership strategy development and market expansion initiatives

Benefits

• 100% of premium costs for employees and dependents for medical, dental, and vision insurance
• 10 company-wide holidays plus one personal holiday
• Reimbursement for approved continuing education (eligible employees)
• Bonus plan (eligible employees)
• Generous Flexible Time Away (FTA), Paid Time Off (PTO), and paid parental leave
• Option to purchase a set number of shares of Figure’s common stock (eligible employees)

• Complete mandatory security awareness training within required timeframes
• Startup or scale-up experience with comfort in fast-paced, ambiguous environments is a plus
• 2-4 years of experience owning a revenue target in client- and/or partner-facing roles within the financial services space
• Experience with lender/funder platforms and processes (e.g. lead submission tools)
• Understanding of small business finance and broker/ISO dynamics
• Adhere to all company security policies and data handling procedures
• Promptly report any suspected security incidents or suspicious activity to the Security team
• Excellent relationship management and communication skills
• Exposure to the mortgage or secured lending space is a plus
• Experience with CRM & analytics platforms (i.e., Salesforce, Tableau)