Business Operations Lead
Posted Updated
Description
- As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate
- We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation
- In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients
- As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives
- You’ll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations
- You’ll bring analytical rigor to root-cause investigations, design workflows and tooling that improve efficiency and reliability, and own initiatives end-to-end from scoping through delivery
- This role requires strong problem-solving skills, a builder’s mindset toward operational design, and the ability to coordinate across teams to drive measurable outcomes
- Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders
- Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain
- Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities
- Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority
- You’re motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare
- You have 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required
- You independently deconstruct complex problems into structured, testable components - and you’re comfortable working through ambiguity without waiting for full clarity
- You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action
- You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication
- You’re proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows
- You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards