Business Development Representative

• PagerDuty is seeking a Business Development Representative to join our sales team. Reporting to a Manager of Business Development, you will collaborate closely with Account Executives to build outbound pipeline and generate growth across net-new accounts
• This is a unique, high-impact opportunity focused on driving greenfield business. Beyond prospecting, you will gain hands-on, direct closing experience by managing and closing smaller, transactional deals—accelerating your path toward a full-cycle Account Executive career
• Outbound Prospecting & Pipeline Generation:
• Execute modern outbound prospecting strategies across phone, email, social, and video channels to generate qualified pipeline in greenfield accounts
• Conduct discovery calls with practitioners and management-level stakeholders to uncover pain points and qualify prospective opportunities
• Adapt quickly to the Command of the Message (COM) framework and customer-centric value-selling methodologies
• Direct Selling & Closing:
• Manage full-cycle sales opportunities for transactional and velocity deals (e.g., smaller ARR/add-on opportunities), guiding prospects from initial discovery through contract signature to gain direct closing experience
• Effectively communicate PagerDuty’s core value proposition, demonstrating business impact beyond features and price
• Sales Operations & Execution:
• Maintain accurate account data, pipeline tracking, and sales records
• Leverage our modern tech stack to research accounts and optimize outbound outreach
• Tech Stack:
• You will work with leading sales and AI productivity tools, including:
• ZoomInfo
• LinkedIn Sales Navigator
• Gong Engage
• Demandbase
• Claude & Gemini
• Salesforce

Benefits

• 20 hours per year of paid volunteer time
• Health insurance
• Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
• Generous paid parental leave and return to work policy to help with transition back
• Generous paid time off
• Flexible workplace/WFH
• Hands-on career and leadership development programs

• Self-Started & Disciplined: Possess the internal drive to manage your time effectively and execute daily prospecting routines with consistency
• Coachable: Eager to learn, seek feedback, and continually refine your sales craft
• Hungry & Goal-Oriented: Driven to exceed targets, take on new challenges, and grow your sales career
• We are looking for an ambitious professional who thrives in a fast-paced environment
• Ability to execute consistent, high-volume daily outbound outreach across phone, email, and social channels
• Ability to work from our San Francisco office a minimum of 2 days per week
• Strong organizational and prioritization skills to handle multi-touch sequences and pipeline tracking efficiently
• Excellent written and verbal communication skills with the confidence to engage technical practitioners and management decision-makers
• 1–2 years of experience in outbound sales prospecting, lead generation, or business development
• Prior experience in a SaaS or technology sales environment
• Familiarity with sales engagement, revenue intelligence, and prospecting tools (e.g., Salesforce, Sales Navigator, Gong Engage)
• BA/BS degree or equivalent practical experience