Business Development Manager
Posted Updated
Description
- Our corporate subscriptions team is seeking an Account Manager to grow an existing book of business, prospect for new customers, and drive customer retention and revenue expansion
- This role requires a mix of hunter sales, strategic growth, relationship management and problem-solving skills
- You will report to the Sales Director
- Drive sales with new logos and upsell and cross sell into existing clients
- Generate and qualify leads through networking, cold-calling, and inbound marketing efforts
- Manage renewals and reduce churn within the assigned account base
- Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
- Act as a trusted advisor, maintain regular communication with customers
- Negotiate and close deals to meet and exceed revenue targets
- Achieve individual revenue targets
- Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
- Provide training, resources, and best practices to maximize adoption
- Address customer concerns and challenges proactively to drive future retention and growth
- Gather customer feedback to enhance new product development
- Advocate for customers internally by work with product, support and marketing teams
- Stay up-to-date on Dow Jones suite of enterprise subscription solutions
Benefits
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- Financial rewards for well-being activities
- ClassPass fitness and wellness membership
- Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
- 5+ years of sales and account management experience
- Background in subscription-based sales and enterprise account management
- Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
- Proficiency in Salesforce or other customer success platforms
- Experience acting as a trusted advisor to ensure customers maximize the value of the product
- Strong ability to build and maintain relationships with clients