Business Control Manager

• We are hiring a Business Control Manager to join Chime’s Compliance Business Control Management team, with a primary focus on control delivery for Growth Marketing and Chime Enterprise
• You will partner with business and control owners to translate agreed risk outcomes into practical controls that provide the right level of risk mitigation while working effectively for the business
• You will also help bring Chime’s broader enterprise control environment to light by identifying, validating, and documenting controls that are already operating across the business
• Along the way, you’ll have opportunities to contribute to larger Compliance BCM and business efforts based on priorities and capacity
• Partner with Growth Marketing and Chime Enterprise business and control owners to translate agreed risk and control outcomes into practical implementation plans, while supporting additional Compliance BCM portfolios based on priorities and capacity
• Contribute to reviews of business requirements, projects, process or product changes, incidents, complaints, and regulatory developments by identifying relevant controls, operating practices, gaps, dependencies, and implementation considerations
• Drive assigned control workstreams through implementation, validation, documentation, and closure, coordinating milestones, dependencies, evidence, and routine decisions with business and control owners
• Evaluate Chime’s existing control environment by reviewing business activities, procedures, system capabilities, evidence, and current control records to identify controls already operating and potential coverage gaps
• Assess whether existing controls provide appropriate coverage and recommend whether controls should be reused, enhanced, created, consolidated, or retired
• Evaluate implementation readiness, coordinate control owner attestations, validate assigned controls against team standards, and maintain complete and current control records
• Track gaps, exceptions, remediation commitments, and dependencies through closure, escalating material design, ownership, exposure, or delivery concerns and supporting remediation arising from incidents, testing, audits, or other findings

Benefits

• Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
• Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
• Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
• Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events

• 4 or more years of experience in business controls, regulatory compliance, operational risk, audit, operations, or a related discipline within financial services, fintech, or another highly regulated environment
• Strong communication and influencing skills, with the ability to partner effectively with technical and non-technical stakeholders, challenge incomplete evidence or unclear ownership, and escalate material concerns with sound judgment
• Strong execution and project-management skills, including managing multiple workstreams, dependencies, decisions, and stakeholders while adapting to changing complexity, urgency, and team priorities
• Experience working in consumer financial services or another regulated environment, with working knowledge of regulatory and consumer protection risk frameworks such as EFTA and Regulation E, TILA and Regulation Z, UDAAP, or comparable requirements
• Hands-on experience taking a control or process improvement from a defined problem or requirement through implementation, evidence review, documentation, and closure
• Strong analytical skills and experience evaluating business processes, requirements, incidents, and control records to understand what is operating, identify gaps, and determine where clarification or additional risk mitigation is needed