Aug 23, 2018 10 hr. ago

BAF Request: SYD/BRI-585-Change Manager-Contact Centre System Implementation

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Aug 23, 2018 10 hr. ago

Discussion

Internal Consulting Group BAF Request: SYD/BRI-585-Change Manager-Contact Centre System Implementation

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Discussion

Client

An existing ICG client – a major Australian Insurance & Services organization – is looking for a Change Manager to work within their Contact Centre area with a Program Manager to provide support for the delivery of the new telephony system for the Contact Centre.

Role

The Change Manager will assist in the development and implementation of a change and communications plan for the above mentioned initiative.

The Change Manager will be part of a small team consisting of Program Manager and a number of specialized resources to facilitate and support the program.

Accountabilities will include:

Understanding the changes to processes in the contact centre that will occur as a result of the new telephony system
Understanding the type and magnitude of change by role type in the contact centre
Developing(and/or adjusting the existing) change plan including training, learning and development and communications
Tailoring these changes plans depending on the impact group

Change Manager

The successful professional will have:

Strong communication and interpersonal skills
A highly regarded capability in written communication across a number of media
3-5 years experience within an internal change team, preferably in Financial Services/Insurance or telephony experience or experience in a consulting firm performing equivalent work
Strong commercial acumen that facilitates the translation of a complex program into a clear change plan
Related experience and/or a working knowledge of developing a communications plan
The ability to work in complex multi-dimensional environments at various levels of the organisation

Logistics, Location & Rate

Logistics: Starting within 2-4 weeks and lasting for 6 months (Likely extension to 9 months)

Location: Sydney or Brisbane

Offshore & Interstate candidates will only be considered if they cover their own travel and accommodation expenses.

Rates: The daily gross rate range for the Change Manager would be $1,200/day gross to the Professional.

Close Date and time specified below

Auckland	7:00pm Monday 27th August 2018
Sydney/Melbourne/Brisbane	5:00pm Monday 27th August 2018
Singapore	3:00pm Monday 27th August 2018
Paris/Brussels/Stockholm	09:00am Monday 27th August 2018
London	08:00am Monday 27th August 2018
Toronto/New York	03:00am Monday 27th August 2018

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Description

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