Associate Sales Engineering Director

• As the Associate Sales Engineer Director, you have a history of honing and exercising technical, quantitative, and commercial capabilities to achieve material business outcomes
• You are obsessed with understanding a client’s business and the best mechanism of extending a platform to help them meet their needs
• You tinker. You build. You deploy. You listen and ascertain feedback to help product and core engineering iterate on the product
• You thrive in meetings — whether a technical sync or commercial pitch — by understanding your audience and modulating your delivery appropriately
• Primary focus is on pre-sales technical support for IQVIAs Technologies Orchestrated Customer Engagement. Though secondary support could include Orchestrated Analytics, Quality Management Systems (SmartSolve), and Commercial Compliance offerings
• Demonstrating innovative, SaaS solutions that showcase how our current and prospective clients can achieve their business goals
• Provides technical knowledge, advice and support to customers, understanding their business requirements and technology stack, to maximize the benefits derived from IQVIAs products and/or services
• Works with the sales teams during the sales process to maximize the benefits derived from the IQVIAs products and/or services
• Provides technical input for bid proposals, projects and technical documents within sales process, and should identify additional opportunities
• Provides pre-sale technical support in sales presentation and product presentations at customer sites
• Owns Proof of Concepts based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for clients
• Voice of the clients and sales back to Product and Engineering teams to ensure feedback is captured and initiatives are executed

Benefits

• Medical, dental and vision coverage
• Telemedicine
• Critical illness coverage
• Prescription coverage
• Disability, accidental death, pet and life insurance
• Employee Assistance Programs
• Mental health support
• Well-being programs and events
• Flexible work environment
• Time off for leisure, personal time and corporate holidays
• Parental leave for birth or adoption
• Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)
• Training systems
• AI talent marketplace tool
• Leadership training programs
• Employee recognition programs
• Mentorship programs
• Service awards
• Tuition reimbursement
• Paid volunteer day
• Donation matching
• Employee resource groups
• Office events
• Environmental commitments
• UN Global Impact member
• Retirement and savings plans
• Identity theft protection
• Commuter benefits

• Ability to work under intense pressure and multitask in a fast-paced start-up environment
• Technical experience, especially with SFDC and Salesforce Marketing Cloud
• Demonstrated work ethic and capability to be self-starter
• Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients and non-technical partners to understand
• Ability to energize and lead a team of partner engineers
• Strong CRM and marketing automation domain expertise, preferably within the life sciences industry
• Demonstrated experience in owning projects end to end that involves coordinating many resources and teams
• Excellent organizational skills and attention to detail
• Demonstrated experience working with top tier clients in understanding their businesses and crafting technical solutions
• Excellent quantitative skills and comfort with data exploration tools
• Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues
• Typically requires a minimum of 3 years of related experience with a Bachelor’s degree