Associate Customer Success Manager

• Drive customer adoption and engagement: Proactively engage customers through digital outreach, targeted campaigns, and personalized interactions to help them realize value from Bynder
• Promote DAM best practices: Educate customers on effective platform usage, relevant features, and available resources to optimize their experience and outcomes
• Execute scaled customer engagement initiatives: Support automated customer journeys, other initiatives that drive adoption and engagement
• Support customer retention & lead renewal: Monitor customer health and engagement signals, identify potential risks, and coordinate appropriate follow-up actions with the relevant stakeholders
• Identify growth opportunities: Recognize opportunities for increased adoption, additional use cases, or expansion and collaborate with the relevant teams to progress them
• Enable customer success through digital tools: Leverage automation, AI, and Customer Success tools to deliver timely, relevant, and efficient customer interactions
• Support customer feedback and advocacy: Gather customer insights, identify recurring challenges, and share feedback internally to improve the product and overall customer experience
• Collaborate cross-functionally: Work with Customer Success, Strategic Account Management, Support, Customer Onboarding, Finance, Legal, Product, and other teams to address customer needs and deliver a consistent customer experience
• Maintain accurate customer information: Keep customer data, engagement activities, and relevant follow-up actions up to date in our systems
• Continuously improve how we work: Identify opportunities to optimize workflows, enhance digital engagement, and improve the effectiveness and scalability of our Customer Success programs

Benefits

• Hybrid, remote & flexible options
• Travel allowance
• Unlimited holidays
• Comprehensive health plans
• Pension/401(k)
• Generous parental and family leave
• Bynder clubhouses - a safe space to create and maintain a strong sense of togetherness, foster innovation, and enjoy focus time when things get hectic at home
• Leadership academy
• StrengthsFinder assessment
• Access to LinkedIn Learning
• Mentorship program, as well as summer & winter school workshops
• Feedback culture, role scorecards and OKRs

• Enjoys collaborating across teams, sharing knowledge, and contributing to collective goals
• Has a customer-centric mindset and is motivated to improve product adoption, customer satisfaction, retention and Expansion
• Is highly organized, with strong time-management skills and the ability to prioritize multiple customers, tasks, and initiatives effectively
• Is self-motivated, and eager to learn in a fast-paced SaaS environment
• Is comfortable working with technology, automation, and digital tools to engage customers efficiently and at scale
• Has excellent written and verbal communication skills and enjoys building customer relationships through digital channels and direct interactions
• Takes initiative, adapts quickly to changing priorities, and continuously looks for ways to improve customer engagement and internal processes
• An affinity for technology and the ability to learn new products, tools, and systems quickly
• Experience using AI tools to improve productivity, streamline workflows, and enhance customer engagement
• 1–3 years of experience in a customer-facing role, ideally in Customer Support, Customer Success, Business Development, Sales, or Account Management
• Strong organizational, prioritization, and time-management skills, with the ability to manage multiple tasks and initiatives in a fast-paced environment
• Proficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat or Hiver is a plus
• A collaborative mindset and the ability to work effectively across teams in a dynamic, rapidly growing environment
• Strong written and verbal English communication skills, with the ability to engage customers effectively across different channels
• A customer-centric mindset, with a focus on driving customer satisfaction, product adoption, retention, and advocacy
• A proactive approach to identifying opportunities to improve processes, workflows, and customer engagement
• The ability to follow structured processes, maintain accurate customer data, and ensure consistent follow-up
• Fluent in English; French, German, or Dutch is a plus but not required
• A commercial mindset, with the ability to recognize customer needs, identify expansion opportunities, and contribute to revenue growth
• Experience with Digital Asset Management (DAM) platforms or other marketing technology (MarTech) software
• Experience supporting SMB customers or working with scaled, digital-first Customer Success programs