Associate Account Manager

• The Associate Account Manager Role for Vetcove’s Brand Partnerships team provides support to help maintain relationships with our largest partners
• This is accomplished through providing marketing campaign expertise and skillful project management in order to deliver above and beyond customer service
• This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and act as our partners’ go-to for all aspects related to the campaign lifecycle
• This role will report to a Senior Account Manager and primarily focus on supporting the Senior Account Manager in covering Vetcove’s biggest partners
• The Associate Account Manager will also have the opportunity to work toward independent coverage of SMB accounts
• Exceptional candidates in this role will be mentored by their managers with the goal of covering larger accounts in the future
• This role is responsible for partnering with our Data Scientists and other Account Managers
• To foster client relationships, educate advertisers, implement thoughtful marketing campaign strategies, and manage the formulation and delivery of key performance insights and recommendations to support campaign objectives
• Act as the main point of contact for all client day-to-day communication and oversight
• Collaborate with the Senior Partner Account Manager on recurring client tasks
• Project manage campaign execution to ensure all campaign requirements and timelines are met
• Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
• Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
• Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy

Benefits

• Open Vacation Policy
• Stock Options & Benefits
• Medical, Dental, and Vision Insurance
• 401K Matching

• The ideal candidate is an analytical and detail-oriented individual with the capacity and desire to succeed in a high growth environment
• They have a strong ability to successfully collaborate with others, and thrive in a client facing role
• Success in this position requires strong project management skills with a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against partner goals and objectives
• Experience in developing client facing reports with actionable insights and recommendations
• Excellent time and process management skills
• Exceptional verbal, written, and presentation skills
• Strong analytical skills
• Experience in developing and presenting data analyses and partner business reviews
• 1+ Years in account management
• Interest in client relationship building and willingness to travel for client-facing events
• Experienced in compiling, documenting and communicating client requirements to internal stakeholders (e.g., Finance, C-Suite, Engineering)
• Experience in Tableau or other database visualization tools La plus but not required
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel