Assistant Business Manager

• The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values
• You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation
• You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer
• You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter
• Not only do you dare to dream it – you dare to do it
• Drive financial results in store to meet and exceed targets and key performance indicators
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance
• Lead by example to promote exceptional customer service and creating a customer experience
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves

Benefits

• Generous staff discount
• Generous product gifting
• Hybrid, flexible working
• Dog friendly office on Monday and Fridays
• Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets
• 25 days holiday plus bank holidays
• Other fabulous benefits such as life assurance, birthdays off work and pension contribution

• Strategic planning experience
• A genuine passion for the beauty industry
• Retail management experience
• Commercial acumen
• People management experience