Accounting Customer Support Specialist

• We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department
• Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have
• Educate users on how to manage their business better with all the tools that Holded offers
• Proactively identify issues before arising
• Working cross-functionally with the Sales and Product teams
• Keeping track of clients’ feedback and suggesting improvements
• Ensure that best-in-class service is given to customers
• A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization
• By joining us, you will work in one of the most important areas of the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bring more value to our users

Benefits

• Flexible working hours
• 26 paid days-off
• Short work day on Fridays
• Catered lunch
• Team Building Events
• Yearly budget for individual training
• Free English and Spanish lessons
• Fully equipped kitchen with snacks, drinks and fresh fruit
• Top-notch work equipment
• Ping pong, pool table and gaming zone

• You are a Digital Native
• You have a proactive attitude
• You are a Spanish native speaker but fluent in English
• You have a strong knowledge of accounting and/or finance
• You have a Bachelor’s Degree (Business Administration or similar)
• You are able to learn quickly about various topics
• You have experience working as an Accountant and/or in a Big 4 or similar
• You have experience working in a SaaS company
• You are able to multitask
• You are a friendly and social person