Account Manager (Travel & Tourism Clients)
Posted Updated
Description
- The Account Manager will drive new business development, identifying and securing enterprise-level Travel & Tourism clients — from initial prospecting through contract execution
- In parallel, the role will serve as the main point of contact for an assigned portfolio of existing clients, focusing on expanding partnerships, introducing new AI-enabled and digital solutions, and increasing account value through consultative engagement
- This position focuses on global, enterprise-level Travel & Tourism organizations including airlines, hotel groups, cruise operators, destination brands, and travel technology providers
- Business Development (60%):
- Identify and engage Travel & Tourism enterprise prospects
- Generate new business through proactive prospecting, industry networking, digital outreach, and participation in trade events
- Adopt a consultative sales approach from qualification through negotiation and contract execution
- Develop an understanding of client business models and identify and pitch international growth strategies
- Position TransPerfect’s AI-enabled content, technology, and global solutions within broader digital transformation and operational initiatives
- Collaborate with Sales Leadership to structure and close complex, multi-service enterprise agreements
- Account Growth & Client Management (40%):
- Serve as a strategic partner for assigned clients, aligning solutions with client needs
- Monitor account performance and proactively identify and drive expansion opportunities through cross-sell and up-selling activities
- Collaborate with Production and Technology teams to support smooth implementations and contribute to client satisfaction
- With the support of Management, define pricing strategies, participate in contractual discussions, and revenue forecasting with Accounting teams
- The role requires a commercially-driven professional capable of engaging Digital, Marketing, eCommerce, and Operational stakeholders in conversations around global growth, workflow modernization, and scalable content and technology solutions
- Ability to build, develop, and maintain long-term professional relationships
- Results-oriented and comfortable working in target-driven environments
- Analytical skills
- Superior written and spoken communication skills in English
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Minimum Bachelor’s Degree or its equivalent
- Ability to prioritize effectively and manage multiple initiatives in a fast-paced, multicultural environment
- Excellent problem solving and analytical skills
- Focus on delivering measurable business impact
- Navigate complex, multi-stakeholder environments with confidence
- Demonstrate initiative and strategic thinking
- Combine commercial drive with consultative problem-solving
- Thrive in international, cross-functional teams
- Exposure to the Travel & Tourism industry (airlines, hospitality, cruise, travel tech, agencies, etc.)
- Familiarity with digital ecosystems, CMS platforms, eCommerce environments, or AI-enabled solutions
- Experience in Sales, Business Development, or Strategic Account Management
- Knowledge of additional languages at professional working proficiency
- Experience using CRM and sales intelligence platforms (e.g., Salesforce, Apollo, or similar tools)