Account Manager
Posted Updated
Description
- Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
- Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
- Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio
- Creatively problem solve to improve current new business development strategy
- Negotiate rates and deadlines with prospective and current clients
- Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
- Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
- Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
- Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
- Perform other special projects or duties when required
- We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success
- If this sounds like you, we would love to hear from you! We have 90 offices worldwide but this particular opportunity is based in our Philadelphia office. We offer career development and an attractive bonus plan and social events are organized frequently
- Position Summary: The position of the Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients
- Effective time management
- Excellent problem solving and analytical skills
- Strong interpersonal skills
- Minimum Bachelor’s degree or equivalent
- Excellent written and verbal English communication skills