Account Manager (Software-as-a-Service)

• MRI is expanding rapidly and we are seeking an enthusiastic, driven, and customer-focused Account Manager to join our growing team
• The Account Manager will be responsible for building strong client relationships, driving retention and revenue growth, and helping customers maximize the value of their investment in MRI’s software solutions. Working with a portfolio of customers across multiple industries, you will act as a trusted advisor, identifying opportunities to expand solution adoption and support clients in achieving their business objectives
• This is a quota-carrying, individual contributor role within a fast-paced Software-as-a-Service (SaaS) environment
• Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and Sales development
• Recommend appropriate solutions and negotiate acceptable terms with the Client
• Achieve or exceed all quarterly and annual fiscal targets and objectives
• Identify opportunities for cross-selling a range of MRI products
• Maintain regular contact with Clients using online meetings, telephone calls and Client User Forums
• Determine the clients on-going requirements to meet their changing business needs
• Work closely with other stakeholders within MRI such as Legal, Sales Operations, Marketing, Development and the Implementation teams
• Maintain timely and accurate sales forecasts within Salesforce

Benefits

• Remote Work Opportunities
• Flexible Working Opportunities
• 401k with Company Matching
• Health/Dental/Vision Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Volunteer Time Off
• Breastfeeding Support
• Private Medical Insurance + Life Assurance Cover
• Annual Performance Related Bonus
• Unique Perks
• Gym Reimbursement
• PTO + Company Holidays
• And More (Varies by Location)

• Strong consultative and solution-oriented approach to customer engagement
• Experience using CRM platforms such as Salesforce is advantageous
• Excellent communication, presentation, and stakeholder management skills
• Highly organised with strong time management and prioritisation abilities
• Ability to work independently in a target-driven environment
• Experience managing commercial conversations, renewals, upselling, or cross-selling activities
• Demonstrated ability to build and maintain strong customer relationships while identifying opportunities for growth and retention
• Knowledge of the Facilities Management, Property Technology, or Real Estate Technology sectors would be beneficial but is not essential
• Proven experience in Account Management, Customer Success, Sales, or a related customer-facing role within a Software-as-a-Service (SaaS) environment
• We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!