Account Manager
Posted Updated
Description
- We’re looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations
- You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature
- Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base
- Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts
- Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services
- Represent SOCi at customer-facing events, industry conferences, and strategic account reviews
- Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions
- Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences
- Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts
- Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health
- Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets
- Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives
- Focus on solving business challenges through innovation, while keeping a customer-first mindset
- Remain adaptable as client needs evolve, supporting additional initiatives as required
- Creative strategist; develop new ways to drive sales and value to existing and prospective clients
- Self-starter with a creative entrepreneurial spirit
- Salesforce or equivalent CRM experience
- Proven success in contract renewals, negotiations, and upselling to existing clients
- Multi-location brands experience and existing industry contacts/relationships preferred
- Creative problem solver with the ability to understand and resolve prospective client challenges/objections
- Adaptable; able to quickly learn new technologies and processes
- Ability to prove consistently hitting or overachieving quota
- Refined and proven sales methodology
- Highly organized and detail-oriented, with experience managing multiple deals simultaneously
- Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams
- Experience working in a fast-paced entrepreneurial environment
- 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment
- Upon posting, applications for this position will be accepted on an ongoing basis