Account Manager (SMB Portugal)

• As Account Manager SMB Portugal, you will own and grow our portfolio of small and medium merchants in Portugal. Your goal is simple: make every merchant sell more with seQura, by driving activation, adoption and volume across their channels
• You will join the International team and work closely with different teams
• Manage a portfolio of SMB merchants in Portugal end to end, from onboarding and go-live to growth and retention
• Drive volume (COV) and adoption: make sure seQura is visible and well positioned at checkout, in-store and in merchants’ marketing
• Run regular account reviews with data on conversion, approval rates and performance, and turn insights into action plans
• Identify upsell and cross-sell opportunities, such as new payment methods, channels or brands within the same group
• Act as the merchant’s main point of contact, coordinating with Risk, Operations and Support to solve issues quickly
• Spot churn risks early and lead retention conversations
• Share market feedback with Product and Marketing, and support local events and campaigns in Portugal
• Keep the CRM and pipeline up to date and report on portfolio performance

Benefits

• Health insurance discounts with Sanitas and Adeslas
• Professional development workshops or seminars tailored to your needs
• 23 vacation days + 2 days of free disposal per year
• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee
• Free access to healthy, organic, and sustainable fruits and snacks.
• Hybrid work
• Urban mobility by using your own bike with Kleta.

• Ability to manage many accounts at once with structure and autonomy
• Bachelor’s degree
• Native or fluent Portuguese, plus professional English. Spanish is a plus (see below)
• 2–4 years of experience in account management, customer success or B2B sales, ideally with SMB clients
• Ambition, transparency, collaboration, respect and flexibility: the values we hire for
• Strong knowledge of the Portuguese retail or e-commerce market
• Commercial mindset: you are comfortable with targets, negotiation and growing revenue within existing accounts
• Analytical skills: you use data to prepare account reviews and prioritise your portfolio
• Experience with CRM tools (HubSpot or similar) and BI tools such as Metabase
• Spanish at a working level
• Experience in fintech, payments, BNPL or SaaS
• A network among Portuguese merchants, e-commerce platforms or agencies

• We kindly ask that you submit your CV in English, as it is the official language of our community