Account Manager - Senior
Description
Publication date : Oct 28, 2026, 12:00AM
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
1. Scope
key accountabilities | key result / decision areas (outcomes) |
Focusing on under the management of existing Account Director, follow the guidance of account strategy, give valuable suggestions and deliver results accordingly. | Increase revenues from distinguishing Orange as providing value add services verses the other vendors "selling" just products. |
Develop multi-level and multi-functional relationships (IT, Sourcing, DC and other Business Unit Leaders and working Levels) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer term focus. | Strong customer alliance ensures proper positioning of Orange executive sponsors with key customer stakeholders for productive bi-annual / annual reviews |
Own the end-to-end lifecycle of engagements and drive revenue growth from the installed base solutions, BPO + CPaaS + Cabling. | • Deliver Incremental revenue,among existing BPO + CPaaS + Cabling cases |
Breakthrough New Business — IT-Procurement / Network / New ERS Independently hunt, qualify and close new opportunities within TikTok IT-Procurement, Network, Cabling extension and new ERS scope; open new buying centers inside the account. | • Qualified pipeline across IT-Procurement / Network / ERS. |
Forecast, Reporting & Governance | • Forecast accuracy. |
Delivery Cross-functional Team Leadership & Partner Management | • SLA achievement ≥ contracted target across all owned engagements; quarterly QoS improvement plan. |
Essential role related knowledge, skills, certifications, and experience
Knowledge and abilities |
Ability to: |
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Education, qualifications, and certifications |
Degree in CS, Telecommunication, Business, Finance or other relevant field (or equivalent) English speaking and writing |
Other (Desirable) |
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Experience |
At least 5 years experience in consultative and direct selling to, and relationship management of, large Chinese large Internet companies or multi-national corporations in North China. Own key customer relationship. |
Experience in creating solutions for customers based on their business and IT initiatives rather than on an individual company’s product offering. |
Proven track record in sales of quota achievement. |
Experience selling to, and management of, customers with infrastructure managed services in the areas of Cloud, CPaaS, Data Center, DC Infra, BPO, Submarine-cable, WAN, LAN, Security |
OTT industry(Especially TikTok/ByteDance) experience, AI solution background is a plus. |
behavioral skills | skill target proficiency level expected | |
1 | Listening | expert |
2 | Accountability | advanced |
3 | Personal Credibility and Impact | expert |
4 | Leadership | advanced |
5 | Communication | expert |
6 | Creativity and Innovation | expert |
professional skills | skill target proficiency level expected | |
1 | Presentation Skills | expert |
2 | Best Practices | advanced |
3 | Analyze Financial Statements | advanced |
4 | Relationship Management | expert |
5 | Strategic Perspective | advanced |
6 | Customer Facing Skills | expert |
7 | Agility | expert |
8 | Negotiation Skills | advanced |
9 | CXO Dialogues | expert |
10 | Delivering Solutions according to industry trends | advanced |
11 | Profit and Loss Management | advanced |
12 | Business etiquette | expert |
13 | Teamworking and networking | expert |
14 | Commercial Acumen | advanced |
15 | Results Driven | expert |
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: Training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.