Account Manager

• Sardine is rapidly acquiring new customers and executing on an ambitious roadmap
• As a result, we’re building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow
• You’ll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services
• In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products
• Be the primary point of contact for our customers, attending to day-to-day and ‘big picture’ problems and opportunities and helping maximize the customer’s ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with Sardine’s risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

Benefits

• Unlimited access to an expert financial advisory
• Generous equity compensation
• MacBook Pro delivered to your door
• 100% of health insurance, dental, and vision coverage for employees and 50% for dependents
• Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
• Monthly meal stipend
• 4% matching in 401k
• Company-wide offsites, the last one was at Miami
• Work from anywhere: Remote-first Culture
• Annual fitness allowance
• One-time stipend to set up a home office — desk, monitors, etc

• Previous customer-facing experience, preferably with a technical product
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
• You’re capable of translating complex strategies into actionable processes and outcomes
• Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API’s
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You’re a natural at building relationships and collaborating with others
• You love making customers more efficient as much as we do!
• Proficiency in using business intelligence tools
• You constantly think about ways to improve processes