Account Manager

• As an Account Manager, you play a critical role in the sales engine of Resolver’s Security & Investigations solutions. You’ll focus primarily on growing our existing customers’ engagements through cross-selling, expansion and upselling
• You’ll combine consultative selling with a solutions-based approach, solving problems, and building relationships while keeping our customers’ business objectives in mind
• Did we mention you’ll also be part of an amazing team? We have a collaborative team of Account Executives, Sales Engineers, Customer Success, and Product who are committed to helping organizations protect what matters
• About Resolver: Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions
• As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose
• Consultative and Conceptual Selling (60%)
• Measures of Success: Win Rate, Recurring Revenue, User Licenses, Gross Revenue, Lead to Opportunity Conversions, Demos and Discovery calls
• Sales generation: you’ll up-sell and cross-sell to existing customer accounts while meeting customer retention targets
• Building: you’ll work with Resolverites to reach customer and company goals throughout the sales cycle
• You’ll encourage real and transparent conversations with customers about their needs and challenges. You’re trying to find a customer-centric solution for key business needs
• Strategic Sales Planning (20%)
• Measures of Success: Building business cases, knowledge of market/industry, connecting with internal stakeholders, and working with existing customer references
• Develop account plans for growth by combining commercial acumen with local relationships
• You’re great at forming relationships – you will be the point of contact for assigned customers and will ensure they receive requested products and services quickly
• You’ll collaborate with your colleagues to ensure consistent service and on-board new customers
• Forecasting & Documentation (20%)
• Measures of Success: Forecasting accuracy, accurate and up- to-date CRM data, mapping of decision makers and stakeholders, defining a quantitative ‘new reality’, and call to action
• Forecast and track customer account metrics
• Maintain records of customer transactions – you’re organized!
• Monitor and analyze customer’s usage of our product

Benefits

• 33 days holiday including Bank Holidays
• Critical Illness
• Life Insurance Cover
• Healthcare Cash Plan
• An attractive pension
• Cycle to Work Scheme and Commuter Loans to help your journey to work
• Employees perks with freebies, discounts, rewards and more
• Free yoga classes twice a week
• Subsidised gym membership

• Experience in a high initiative, high autonomy environment is critical for success; you are a resourceful problem-solver!
• Exposure or knowledge within Security & Investigations is a plus!
• You know the value of customer loyalty and can effectively anticipate needs, establish clear goals, and facilitate rapport
• Passionate about solving business problems with technology
• 2-5 years related sales experience within a SaaS company
• Experience with marketing automation tools an asset