Account Manager

• Render is seeking a foundational Account Manager to build and nurture relationships with our fastest growing and highest potential customers. Our product-led growth model has attracted a significant number of high-growth companies who have scaled their usage organically, and as they grow, it’s critical that we evolve from just a self-service solution into a proactive business partner
• This role is pivotal in demonstrating Render’s long-term value and scalability, owning the commercial health of the relationship, and ensuring our customers achieve their business objectives on our platform
• As the primary business owner for a portfolio of Render’s most important customers, you will be responsible for understanding their strategic goals, leading commercial conversations, and driving adoption and expansion
• You will proactively identify and mitigate churn risks by reinforcing our value proposition against alternatives managed platform services and hyperscalers
• Working in close partnership with our Customer Engineers, you will provide a holistic experience that combines deep technical guidance, knowledge/best practices sharing and ultimately securing our position as a long-term partner in their success
• Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement model—delivering consistent value at scale through proactive outreach and enablement
• Build and run scalable programs that drive adoption and expansion (e.g., onboarding journeys, product education series, lifecycle campaigns, webinars/office hours, and targeted nurture motions)
• Proactively share best practices, playbooks, and technical guidance in partnership with Customer Engineers—helping customers succeed through self-serve resources and repeatable workflows
• Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data; mitigate churn risks through timely education and clear next steps
• Own and execute contracting motions across your book, including renewals, annualization/commit motions, and standard commercial expansion—working closely with Sales, RevOps, and Legal to remove friction
• Partner cross-functionally with Product, Marketing, and Support to surface customer insights and influence the programs, content, and product improvements that will most impact scaled customers
• Track and report on program performance (adoption, retention, renewal/commit conversion, expansion) and continuously iterate based on results
• Represent Render with authenticity, curiosity, and technical credibility in every customer interaction

Benefits

• Monthly commuter stipend
• Fully stocked kitchen
• 12 weeks of paid parental leave
• 4 weeks PTO
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and all your dependents
• FSAs
• $60 per month for however you prefer to stay in shape
• $100 per month for mental health support
• Traditional or Roth 401(k) plans
• Long-term disability and life insurance
• Equity options
• Continuous learning benefits & related support

• Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed
• Is a strategic thinker who can connect the dots between a customer’s technical challenges and their overarching business goals
• Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts
• Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities
• Has 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space
• Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks
• Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion
• Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives
• If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need
• Background at high-performing developer-facing hyper growth tech companies
• Experience with hyperscalers and / or cloud platform solutions
• Experience helping customers migrate from hyperscalers to managed platform solutions
• Experience as a founding or early member of an Account Management or Customer Success team, with a demonstrated ability to help build playbooks and processes from the ground up